Important: Please do not send any product back before receiving confirmation and return instructions from our support team. Returns sent without prior approval may not be accepted.
Our goal is to handle every eligible return, replacement, refund, or warranty case clearly, fairly, and with direct support from our team.
1-Year Warranty
All M-Stopper devices include a 1-year warranty. The warranty covers eligible product defects and technical issues confirmed by our support team.
The warranty does not cover issues caused by incorrect installation, physical damage after delivery, misuse, unauthorized modification, use outside the product instructions, or product selection made without checking compatibility when consultation was required.
Return, Replacement, or Refund Requests
We accept return, replacement, or refund requests only if the item is defective, damaged during delivery, or does not perform as advertised after review by our support team.
We do not accept returns or refund requests based on buyer's remorse, incorrect product choice, or change of mind without a confirmed technical reason.
You may contact us regarding a replacement or refund request within thirty (30) days from the date of the original delivery.
How to Request a Return
To request a return, replacement, refund, or warranty review, please contact us by email at help@mileagestopper.com, message us via WhatsApp, or contact us on Telegram.
Please include your order reference number from the order confirmation email, vehicle details, a short description of the issue, and photos or videos where possible. This helps us review the case faster and provide the correct solution.
Return Shipping
If your return is approved, we will provide the necessary instructions and information for sending the product back, including the return address and any documents that may be required for customs clearance.
The buyer is responsible for arranging and paying for return shipping unless otherwise agreed in writing by our support team. Original shipping costs and return shipping costs are non-refundable. We refund only the eligible product cost if the return meets the conditions of our policy.
Conditions of Return
To qualify for a replacement or refund review, all of the following conditions must be met:
- You must provide your order reference number as proof of purchase.
- The return must be approved by our support team before the item is shipped back.
- The product must be returned in good physical condition, without damage caused after delivery.
- The product must be returned in its original packaging.
- All parts included in the original package must be returned, including cables, connectors, jumpers, and any other accessories.
- Photographs or videos of the product and included parts may be required before the return is approved.
- The product must be shipped back according to the instructions provided by our support team.
Unauthorized Returns
If a product is returned without prior approval from our support team, without all parts included in the original package, without following the provided return instructions, or together with additional unauthorized products in the same package, MileageStopper reserves the right to refuse delivery of the return or refuse the refund.
Refund Processing
Refunds are processed within two (2) weeks after we receive and verify the returned product. After the refund is issued, the time it takes for the funds to appear in your account depends on your bank or payment provider.
If a replacement item does not perform as advertised after review and troubleshooting, you may be eligible for a refund according to our policy.
Need Help With a Return or Warranty Case?
If you have a problem with your order, please contact us before taking any action. Our team will review the case, explain the available options, and help you choose the correct next step.