We accept return, replacement, or refund requests only if the item is defective, damaged during delivery, or does not perform as advertised. We do not accept returns or refund requests based on buyer's remorse, incorrect product choice, or change of mind without a technical reason.
You may contact us regarding a replacement or refund request within thirty (30) days from the date of the original delivery.
How to Request a Return
To request a return, replacement, or refund, please contact us by email at help@mileagestopper.com, message us via WhatsApp, or contact us on Telegram. Please include your order reference number from the order confirmation email and a short description of the issue.
Return Shipping
If your return is approved, we will provide the necessary instructions and information for sending the product back, including the return address and any documents that may be required for customs clearance.
The buyer is responsible for arranging and paying for return shipping. Original shipping costs and return shipping costs are non-refundable. We refund only the cost of the product if the return meets the conditions of our policy.
Conditions of Return
To qualify for a replacement or refund, all of the following conditions must be met:
- You must provide your order reference number as proof of purchase.
- The return must be approved by our support team before the item is shipped back.
- The product must be returned in good physical condition, without damage caused after delivery.
- The product must be returned in its original packaging.
- All parts included in the original package must be returned, including cables, connectors, jumpers, and any other accessories.
- Photographs or videos of the product and included parts may be required before the return is approved.
- The product must be shipped back according to the instructions provided by our support team.
Unauthorized Returns
If a product is returned without prior approval from our support team, without all parts included in the original package, without following the provided return instructions, or together with additional unauthorized products in the same package, MileageStopper reserves the right to refuse delivery of the return or refuse the refund.
Refund Processing
Refunds are processed within two (2) weeks after we receive and verify the returned product. After the refund is issued, the time it takes for the funds to appear in your account depends on your bank or payment provider.